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Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
  • Will I still get my local energy trust rebate if I switch electricity retailer?

How do I generate my own electricity?

  • What do I need to know about solar panels?

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My power bill

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  • Why is my electricity bill higher in winter?
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The Electricity Price Review (EPR)

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Development 

Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

Advisory and technical groups

  • Innovation and Participation Advisory Group (IPAG)
  • Market Development Advisory Group (MDAG)
  • Security and Reliability Council (SRC)
  • Standing Data Formats Group (SDFG)
  • Settlement and Prudential Security Technical Group (SPSTG)
  • Switch Technical Group (STG)
  • Proposal to amend requirement for advisory group Chairs to be independent
  • Disestablished groups

Our work programme

  • Evolving technologies and business models
  • Consumer choice and competition
  • Pricing and cost allocation
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Monitoring 

Market performance and analysis

  • Why we monitor market performance
  • What we monitor in the industry and market
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Electricity Market Information website (EMI)

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Operations 

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Distribution

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Retail market

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Industry participants

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Market operation service providers

  • Clearing manager
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Consumer services

  • Provide a service with electricity data

Code & Compliance 

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  • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
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Undesirable trading situation (UTS)

  • What is an undesirable trading situation?
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Compliance

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High Court Decisions

About Us 

Who we are

  • Board members
  • Chief Executive
  • Management team
  • Responsible Minister

What we do

  • Our role in the electricity industry
  • How we are funded
  • Vision, values, mission
  • Stakeholder engagement
  • Working with other agencies
  • History of government involvement in electricity
  • What's My Number

Strategic planning and reporting

  • Strategy reset 2020
  • Statement of Intent
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  • The Annual Corporate Plan
  • Annual Report 2021/22
  • Year in review
  • Foundation documents
  • Memoranda of understanding

Media & publications

  • COVID-19
  • Speeches and presentations
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Careers

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  • What it's like to work here
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Contact us

Planning, reporting & corporate projects

  • 2023/24 Planning and Reporting
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  • Menu        
  • Electricity Authority
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  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
  • Development
  • Advisory and technical groups
  • Market Development Advisory Group (MDAG)
  • Meeting papers
  • 2021

20 October 2021

In this section:

  • Why we work on developing the electricity market
  • Advisory and technical groups
    • Innovation and Participation Advisory Group (IPAG)
    • Market Development Advisory Group (MDAG)
      • MDAG 100% renewables project
      • MDAG membership
      • Meeting papers
        • 2021
        • 2020
        • 2019
        • 2018
        • 2017
      • Charter, terms of reference and operating protocols
      • Annual Reports
    • Security and Reliability Council (SRC)
    • Standing Data Formats Group (SDFG)
    • Settlement and Prudential Security Technical Group (SPSTG)
    • Switch Technical Group (STG)
    • Proposal to amend requirement for advisory group Chairs to be independent
    • Disestablished groups
  • Our work programme

  • Download a ZIP file containing all documents

  • MDAG minutes - meeting 32

    00-Final-MDAG-Minutes-Meeting-_32.pdf (PDF, 119 KB)

    Last updated: 06 December 2021

  • Summary of stakeholder discussions on 100% renewables problem definition

    01-Summary-of-stakeholder-discussions-on-100-renewables-problem-definition.pdf (PDF, 97 KB)

    Last updated: 08 November 2021

  • The impact of lumpiness on the transition to 100% renewables

    03-The-impact-of-lumpiness-on-the-transition-to-100-renewables.pdf (PDF, 2.3 MB)

    Last updated: 08 November 2021

  • Risk management transition

    04-Risk-management-transition.pdf (PDF, 300 KB)

    Last updated: 08 November 2021

  • MDAG project plan 100% renewables 20 October 2021

    05-MDAG-project-plan-100-renewables-20-October-2021.pdf (PDF, 144 KB)

    Last updated: 08 November 2021

  • Contact and Simply Energy presentation

    Contact-and-Simply-Energy-presentation.pdf (PDF, 808 KB)

    Last updated: 08 November 2021

  • EPOC presentation

    EPOC-presentation.pdf (PDF, 927 KB)

    Last updated: 08 November 2021

  • First Gas presentation

    First-Gas-presentation.pdf (PDF, 1 MB)

    Last updated: 08 November 2021

  • Flick presentation

    Flick-presentation.pdf (PDF, 163 KB)

    Last updated: 08 November 2021

  • Genesis presentation

    Genesis-presentation.pdf (PDF, 205 KB)

    Last updated: 08 November 2021

  • IEGA presentation

    IEGA-presentation.pdf (PDF, 1 MB)

    Last updated: 08 November 2021

  • MDAG Actions List - Meeting 32

    MDAG-actions-list-meeting-32.pdf (PDF, 80 KB)

    Last updated: 08 November 2021

  • MDAG Agenda - Meeting 32

    MDAG-agenda-meeting-32.pdf (PDF, 61 KB)

    Last updated: 08 November 2021

  • Mercury presentation

    Mercury-presentation.pdf (PDF, 144 KB)

    Last updated: 08 November 2021

  • Meridian presentation

    Meridian-presentation.pdf (PDF, 426 KB)

    Last updated: 08 November 2021

  • MEUG presentation

    MEUG-presentation.pdf (PDF, 134 KB)

    Last updated: 08 November 2021

  • Orion presentation

    Orion-presentation.pdf (PDF, 275 KB)

    Last updated: 08 November 2021

  • Transpower presentation

    Transpower-presentation.pdf (PDF, 1.5 MB)

    Last updated: 08 November 2021

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