Consultation

The Authority has created guidelines to help participants to comply with the upcoming clauses 11.30A to 11.30E, so they can make appropriate changes to their communications.

We welcome and encourage feedback on the guidelines. The consultation closes at 5pm on Tuesday, 10 November 2020.

Utilities Disputes and Powerswitch give consumers simple and accessible channels to get more information about their electricity options — empowering them to make choices and act. This contributes to a more efficient and competitive electricity industry. 

To support increased consumer awareness of Powerswitch and Utilities Disputes we are proposing to:

• amend the Electricity Industry Participation Code 2010 (Code) to require retailers and distributors that bill consumers directly to provide clear and prominent information about these two services
• provide guiding principles to help retailers and distributors to implement this requirement. 

We welcome and encourage feedback on the proposed Code amendment and guidance. The consultation closes at 5pm on Tuesday, 3 March 2020.