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Making a complaint - frequently asked questions

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  • Transition to Low Emissions Energy System

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Consumer services

  • Provide a service with electricity data

Code & Compliance 

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About Us 

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What we do

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  • 2023/24 Planning and Reporting
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  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
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      • 2018/19 planning and reporting
  • Home
  • Development
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  • Security and Reliability Council (SRC)
  • Meeting papers
  • 2021

SRC meeting - 21 October 2021

At its 21 October meeting, the SRC received presentations from Enerlytica, the Gas Industry Co and gas participants, as part of its theme of gas reliability and resilience. The SRC also received an update on the Dry Year Event review, the Future Security and Resilience (FSR) Project workstreams and the system operator’s security of supply annual assessment and self-review of performance.

In this section:

  • Why we work on developing the electricity market
  • Advisory and technical groups
    • Innovation and Participation Advisory Group (IPAG)
    • Market Development Advisory Group (MDAG)
    • Security and Reliability Council (SRC)
      • SRC membership
      • Meeting papers
        • 2022
        • 2021
        • 2020
        • 2019
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
        • 2011
      • Charter and terms of reference
    • Standing Data Formats Group (SDFG)
    • Settlement and Prudential Security Technical Group (SPSTG)
    • Switch Technical Group (STG)
    • Proposal to amend requirement for advisory group Chairs to be independent
    • Disestablished groups
  • Our work programme
  • Download a ZIP file containing all documents

  • Agenda

    SRC00-Agenda.pdf (PDF, 97 KB)

    Last updated: 27 April 2022

  • Minutes of previous meeting - 4 August

    SRC04-Minutes-of-previous-meeting-4-August-2021.pdf (PDF, 244 KB)

    Last updated: 27 April 2022

  • Correspondence October meeting

    SRC05-Correspondence-October-meeting.pdf (PDF, 229 KB)

    Last updated: 27 April 2022

  • Action list and updates

    SRC06-Action-list-and-updates.pdf (PDF, 133 KB)

    Last updated: 27 April 2022

  • Register of top security and reliability risks

    SRC07-Register-of-top-security-and-reliability-risks.pdf (PDF, 154 KB)

    Last updated: 27 April 2022

  • Gas reliability and resilience

    SRC08-Gas-Reliability-and-Resilience-with-appendices.pdf (PDF, 7.3 MB)

    Last updated: 27 April 2022

  • Dry year review with appendices

    SRC09-Dry-Year-Review-with-appendices.pdf (PDF, 1.9 MB)

    Last updated: 27 April 2022

  • Future security and resilience FSR update placeholder

    SRC10-Future-Security-and-Resilience-FSR-Update-Placeholder.pdf (PDF, 79 KB)

    Last updated: 27 April 2022

  • Discussion of 9 August Event Phase 2 review

    SRC11-Discussion-of-9-August-event-phase-2-review.pdf (PDF, 165 KB)

    Last updated: 27 April 2022

  • Security of Supply Annual Assessment (SOSAA) Self Review

    SRC12-Security-of-Supply-Annual-Assessment-SOSAA-with-appendices.pdf (PDF, 4.1 MB)

    Last updated: 27 April 2022

  • Annual review of system operator performance

    SRC13-Annual-review-of-system-operator-performance.pdf (PDF, 191 KB)

    Last updated: 27 April 2022

  • System Operator annual self review

    SRC13A-System-Operator-Annual-Self-Review.pdf (PDF, 1.9 MB)

    Last updated: 27 April 2022

  • Purpose and scope of next meeting's substantive papers

    SRC14-Purpose-and-scope-of-next-meetings-substantive-papers.pdf (PDF, 135 KB)

    Last updated: 27 April 2022

  • Forward work programme

    SRC15-Forward-Work-Program.pdf (PDF, 457 KB)

    Last updated: 27 April 2022

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