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Consumers 

COVID-19 advice for consumers

What is electricity?

What does the Electricity Authority do?

How does electricity get to my house?

What to expect from your electricity retailer

  • Consumer care guidelines
  • What happens if the hydro lakes are low?

What are smart meters?

  • Does my meter need to be recertified?

I want to make a complaint

Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
  • Will I still get my local energy trust rebate if I switch electricity retailer?

How do I generate my own electricity?

  • What do I need to know about solar panels?

Your power data in your hands

  • My usage
  • My meter
  • My plan

My power bill

  • Is my electricity bill too high?
  • Why is my electricity bill higher in winter?
  • Is a spot price contract right for me?
  • Jargon Buster

The Electricity Price Review (EPR)

Retailer default customer support

Development 

Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

Advisory and technical groups

  • Innovation and Participation Advisory Group (IPAG)
  • Market Development Advisory Group (MDAG)
  • Security and Reliability Council (SRC)
  • Standing Data Formats Group (SDFG)
  • Settlement and Prudential Security Technical Group (SPSTG)
  • Switch Technical Group (STG)
  • Proposal to amend requirement for advisory group Chairs to be independent
  • Disestablished groups

Our work programme

  • Evolving technologies and business models
  • Consumer choice and competition
  • Pricing and cost allocation
  • Risk and risk management
  • Operational efficiencies

Monitoring 

Market performance and analysis

  • Why we monitor market performance
  • What we monitor in the industry and market
  • Monitoring trading conduct

Electricity Market Information website (EMI)

Enquiries, reviews and investigations

  • Our three-stage process
  • 2023
  • 2022
  • 2021
  • 2019-2020
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010

Interactive dashboards

Operations 

Wholesale market

  • Spot pricing
  • Hedge market
  • Security of supply
  • Information disclosure

Transmission

  • Transmission system
  • Transmission agreements
  • Transmission pricing
  • Grid management
  • Grid reliability standards

Distribution

  • Distributors
  • Distribution pricing
  • Losses
  • Distributed generation
  • Connecting and electrically connecting NSPs and ICPs

Retail market

  • Retailers
  • Metering
  • The registry
  • Electricity information exchange protocols (EIEPs)
  • Audits, approvals and certification
  • Reconciliation

Industry participants

  • Participant register
  • How to register as a participant
  • Participant identifiers
  • Participant events and education
  • Electricity Education portal

Market operation service providers

  • Clearing manager
  • FTR manager
  • Reconciliation manager
  • Registry manager
  • System operator
  • WITS manager

Consumer services

  • Provide a service with electricity data

Code & Compliance 

Act and Regulations

  • How the Act, Code and Regulations fit together
  • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
  • Regulations

The Code

  • Documents incorporated into the Code by reference
  • Historical versions of the Code
  • Amendments
  • Code exemptions
  • How the Code maps to the Electricity Governance Rules
  • Approved Systems Document
  • 2.16 Notices

Undesirable trading situation (UTS)

  • What is an undesirable trading situation?
  • How to make a claim
  • UTS claims and decisions

Compliance

  • Transparency statement
  • About compliance
  • Our Compliance Strategy
  • Compliance monitoring
  • Compliance education and information
  • Compliance framework
  • Compliance database
  • How to allege a breach
  • Code breach process
  • Current investigations
  • Decisions
  • Compliance case studies
  • Enforcement policy
  • Prosecution policy
  • Breach statistics and analysis
  • Compliance approach: Cyclone Gabrielle response and recovery

Rulings Panel

High Court Decisions

About Us 

Who we are

  • Board members
  • Chief Executive
  • Management team
  • Responsible Minister

What we do

  • Our role in the electricity industry
  • How we are funded
  • Vision, values, mission
  • Stakeholder engagement
  • Working with other agencies
  • History of government involvement in electricity
  • What's My Number

Strategic planning and reporting

  • Strategy reset 2020
  • Statement of Intent
  • Statement of Performance Expectations
  • The Annual Corporate Plan
  • Annual Report 2021/22
  • Year in review
  • Foundation documents
  • Memoranda of understanding

Media & publications

  • COVID-19
  • Speeches and presentations
  • Media releases
  • Market Brief
  • Market Commentary
  • Market Performance
  • Electricity in New Zealand
  • Proactive releases
  • Official Information Act
  • Privacy Notice
  • Social media
  • Videos

Careers

  • Why work for us?
  • What it's like to work here
  • Our vision and values
  • Our successes
  • Current vacancies

Contact us

Planning, reporting & corporate projects

  • 2023/24 Planning and Reporting
  • 2022/23 planning and reporting
  • 2021/22 planning and reporting
  • 2020/21 planning and reporting
  • 2019/20 planning and reporting
  • 2018/19 planning and reporting
  • Menu        
  • Electricity Authority
  • Search
  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
  • Operations
  • Industry participants

Participant events and education

In this section:

  • Wholesale market
  • Transmission
  • Distribution
  • Retail market
  • Industry participants
    • Participant register
    • How to register as a participant
    • Participant identifiers
    • Participant events and education
      • Beginning registry user training 2021
      • Reconciliation participant workshop
      • Beginner registry user training - expressions of interest
      • Auditor training 2 May 2019
      • MEP and ATH forum - 30 April 2019
      • November 2018 Registry user training
      • Market enhancement omnibus forum - 9 October 2018
      • Industry Workshop - Dispatch Service Enhancements - 30 November 2018
      • Registry user training – expressions of interests sought
      • Training course for registry users - March 2018
      • Register content code and EIEP consultation papers workshop, 15 August 2017
      • Second training course for registry users, 27–28 June 2017
      • Training course for registry users, 21-22 June 2017
      • Trader and distributor forum - 9 February 2017
      • MEP and ATH forum - 8 February 2017
      • Introductory registry training - 14-15 June 2016
      • ICP lifecycle registry training - 16 June 2016
      • Reconciliation participant forum - 23 June 2015
      • Distributor workshop - 24 June 2015
      • Regulatory framework survey
    • Electricity Education portal
  • Market operation service providers
  • Consumer services
  • Beginning registry user training 2021

    Published: 03/12/2020 3:14pm

    The Authority is running two-day, hands on, training courses for registry users in Auckland (16/17 February 2021), Christchurch (25/26 February 2021) and Wellington (17/18 March 2021). Read More

  • Reconciliation participant workshop

    Published: 15/10/2019 12:00am

    We are holding a workshop to update participants on the review of the ICP switch processes. Read More

  • Beginner registry user training - expressions of interest

    Published: 26/08/2019 12:00am

    The Authority is running training courses for beginner registry users in Wellington on 25 and 26 September 2019 and Auckland on 23 and 24 October 2019. Read More

  • Auditor training 2 May 2019

    Published: 02/04/2019 12:00am

    Read More

  • MEP and ATH forum - 30 April 2019

    Published: 26/03/2019 12:00am

    The Authority held a one day MEP and ATH forum on 30 April 2019. Copies of the presentations are available on this page. Read More

  • November 2018 Registry user training

    Published: 23/10/2018 12:00am

    We have five places available in the hands-on training course for registry users which will be run by the Authority in Wellington on 14-15 November 2018. Read More

  • Market enhancement omnibus forum - 9 October 2018

    Published: 11/09/2018 12:00am

    Forum on market enhancement omnibus consultation papers Read More

  • Industry Workshop - Dispatch Service Enhancements - 30 November 2018

    Published: 11/09/2018 12:00am

    Industry Workshop - Dispatch Service Enhancements - 30 November 2018 Read More

  • Registry user training - expressions of interests sought

    Published: 06/07/2018 12:00am

    The Authority is considering running a hands-on training course for registry users either in Auckland or Wellington in mid-November 2018. Read More

  • Training course for registry users - March 2018

    Published: 16/01/2018 12:00am

    We are running a hands-on training course for registry users on 21–22 March and 28-29 March 2018 in Wellington. Read More

  • Register content code and EIEP consultation papers workshop, 15 August 2017

    Published: 18/07/2017 12:00am

    This workshop is intended for traders, distributors and metering equipment providers to discuss the major changes and allow participants to ask questions prior to providing responses in their formal submissions. Read More

  • Second training course for registry users, 2728 June 2017

    Published: 28/03/2017 12:00am

    We are running a second hands-on training course for registry users on 27 and 28 June 2017, from 9.30 am to 4 pm, in Auckland. Read More

  • Training course for registry users, 21-22 June 2017

    Published: 02/03/2017 12:00am

    Training course for registry users, 21-22 June 2017 Read More

  • Trader and distributor forum - 9 February 2017

    Published: 10/10/2016 12:00am

    Trader and distributor forum - 9 February 2017 Read More

  • MEP and ATH forum - 8 February 2017

    Published: 10/10/2016 12:00am

    MEP and ATH forum - 8 February 2017 Read More

  • Introductory registry training- 14-15 June 2016

    Published: 31/03/2016 12:00am

    The Authority is holding an introductory registry training course on 14-15 June 2016. Read More

  • ICP lifecycle registry training- 16 June 2016

    Published: 31/03/2016 12:00am

    The Authority is holding an ICP lifecycle registry training course on 16 June 2016. Read More

  • Reconciliation participant forum - 23 June 2015

    Published: 14/04/2015 12:00am

    The Authority held a reconciliation participant forum on 23 June 2015. Read More

  • Distributor workshop - 24 June 2015

    Published: 14/04/2015 12:00am

    The Authority held a distributor workshop on 24 June 2015. Read More

  • Regulatory framework survey

    Published: 12/01/2016 1:05pm

    The results of the survey assist in the development of participant education and to ensure there is increased awareness of the Act, regulations under the Act and the Code. Read More

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