Review of the customer compensation scheme (CCS)
We reviewed the customer compensation scheme (CCS) set out in Part 9 of the Code to assess whether it continues to provide appropriate signals and incentives to retailers and consumers under evolving market conditions.
Overview
| Date | Activity |
|---|---|
| 29 May 2018 | Development: We have published a decision paper on our review of two aspects of the CCS. Read more |
| 20 Feb – 10 Apr 2018 | Consultation: Consultation on review of two aspects of the customer compensation scheme Read more |
| 3 Oct 2017 | Development: Decision paper on review of CCS Read more |
| 18 Oct – 06 Dec 2016 | Consultation: Review of the customer compensation scheme Read more |
| 8 Mar 2016 | Development: Authority announces intention to review customer compensation scheme in Market Brief Read more |
| 1 Mar 2016 | Background: Official Conservation Campaigns (CCS) Read more |
