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Consumers 

COVID-19 advice for consumers

What is electricity?

What does the Electricity Authority do?

How does electricity get to my house?

What to expect from your electricity retailer

  • Consumer care guidelines
  • What happens if the hydro lakes are low?

What are smart meters?

  • Does my meter need to be recertified?

I want to make a complaint

Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
  • Will I still get my local energy trust rebate if I switch electricity retailer?

How do I generate my own electricity?

  • What do I need to know about solar panels?

Your power data in your hands

  • My usage
  • My meter
  • My plan

My power bill

  • Is my electricity bill too high?
  • Why is my electricity bill higher in winter?
  • Is a spot price contract right for me?
  • Jargon Buster

The Electricity Price Review (EPR)

Retailer default customer support

Development 

Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

Advisory and technical groups

  • Innovation and Participation Advisory Group (IPAG)
  • Market Development Advisory Group (MDAG)
  • Security and Reliability Council (SRC)
  • Standing Data Formats Group (SDFG)
  • Settlement and Prudential Security Technical Group (SPSTG)
  • Switch Technical Group (STG)
  • Proposal to amend requirement for advisory group Chairs to be independent
  • Disestablished groups

Our work programme

  • Evolving technologies and business models
  • Consumer choice and competition
  • Pricing and cost allocation
  • Risk and risk management
  • Operational efficiencies

Monitoring 

Market performance and analysis

  • Why we monitor market performance
  • What we monitor in the industry and market
  • Monitoring trading conduct

Electricity Market Information website (EMI)

Enquiries, reviews and investigations

  • Our three-stage process
  • 2023
  • 2022
  • 2021
  • 2019-2020
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010

Interactive dashboards

Operations 

Wholesale market

  • Spot pricing
  • Hedge market
  • Security of supply
  • Information disclosure

Transmission

  • Transmission system
  • Transmission agreements
  • Transmission pricing
  • Grid management
  • Grid reliability standards

Distribution

  • Distributors
  • Distribution pricing
  • Losses
  • Distributed generation
  • Connecting and electrically connecting NSPs and ICPs

Retail market

  • Retailers
  • Metering
  • The registry
  • Electricity information exchange protocols (EIEPs)
  • Audits, approvals and certification
  • Reconciliation

Industry participants

  • Participant register
  • How to register as a participant
  • Participant identifiers
  • Participant events and education
  • Electricity Education portal

Market operation service providers

  • Clearing manager
  • FTR manager
  • Reconciliation manager
  • Registry manager
  • System operator
  • WITS manager

Consumer services

  • Provide a service with electricity data

Code & Compliance 

Act and Regulations

  • How the Act, Code and Regulations fit together
  • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
  • Regulations

The Code

  • Documents incorporated into the Code by reference
  • Historical versions of the Code
  • Amendments
  • Code exemptions
  • How the Code maps to the Electricity Governance Rules
  • Approved Systems Document
  • 2.16 Notices

Undesirable trading situation (UTS)

  • What is an undesirable trading situation?
  • How to make a claim
  • UTS claims and decisions

Compliance

  • Transparency statement
  • About compliance
  • Our Compliance Strategy
  • Compliance monitoring
  • Compliance education and information
  • Compliance framework
  • Compliance database
  • How to allege a breach
  • Code breach process
  • Current investigations
  • Decisions
  • Compliance case studies
  • Enforcement policy
  • Prosecution policy
  • Breach statistics and analysis
  • Compliance approach: Cyclone Gabrielle response and recovery

Rulings Panel

High Court Decisions

About Us 

Who we are

  • Board members
  • Chief Executive
  • Management team
  • Responsible Minister

What we do

  • Our role in the electricity industry
  • How we are funded
  • Vision, values, mission
  • Stakeholder engagement
  • Working with other agencies
  • History of government involvement in electricity
  • What's My Number

Strategic planning and reporting

  • Strategy reset 2020
  • Statement of Intent
  • Statement of Performance Expectations
  • The Annual Corporate Plan
  • Annual Report 2021/22
  • Year in review
  • Foundation documents
  • Memoranda of understanding

Media & publications

  • COVID-19
  • Speeches and presentations
  • Media releases
  • Market Brief
  • Market Commentary
  • Market Performance
  • Electricity in New Zealand
  • Proactive releases
  • Official Information Act
  • Privacy Notice
  • Social media
  • Videos

Careers

  • Why work for us?
  • What it's like to work here
  • Our vision and values
  • Our successes
  • Current vacancies

Contact us

Planning, reporting & corporate projects

  • 2023/24 Planning and Reporting
  • 2022/23 planning and reporting
  • 2021/22 planning and reporting
  • 2020/21 planning and reporting
  • 2019/20 planning and reporting
  • 2018/19 planning and reporting
  • Menu        
  • Electricity Authority
  • Search
  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
  • Development
  • Our work programme
  • Operational efficiencies
  • Setting the Authority's compliance strategy

Consultations

Overview
Consultations
Compliance Strategy
  •  

    Compliance strategy consultation

    Closed

    12 Oct – 23 Nov 2021  

     

    13 submissions received (view submissions)

    The Authority is developing a compliance strategy to structure its compliance approach and focus its resources on the most serious and highest-priority risks.

    This strategy outlines the Authority’s compliance approach for participants operating in the electricity sector. It is intended to establish the guiding principles and objectives for the Authority, under which further policies and procedures will be developed for specific compliance activities such as participant registration, participant auditing, education, monitoring, investigation and enforcement.

    Submissions

    • Download a ZIP file containing all documents

    • Electricity Authority Draft Compliance Strategy For Consultation

      Electricity-Authority-Draft-Compliance-Strategy-For-Consultation.pdf (PDF, 349 KB)

      Last updated: 12 October 2021

    • ERANZ - Compliance Strategy Submission

      ERANZ-Compliance-Strategy-Submission.pdf (PDF, 65 KB)

      Last updated: 06 December 2021

    • FinCap - Compliance Strategy Submission

      FinCap-Compliance-Strategy-Submission-v2.pdf (PDF, 532 KB)

      Last updated: 06 December 2021

    • Haast + ElectriKiwi - Compliance Strategy Submission

      Haast-+-Electric-Kiwi-Compliance-Strategy-Submission.pdf (PDF, 233 KB)

      Last updated: 06 December 2021

    • Meridian - Compliance Strategy Submission

      Meridian-Compliance-Strategy-Submission.pdf (PDF, 176 KB)

      Last updated: 06 December 2021

    • Nova - Compliance Strategy Submission

      Nova-Compliance-Strategy-Submission.pdf (PDF, 257 KB)

      Last updated: 06 December 2021

    • Orion - Compliance Strategy Submission

      Orion-submission.pdf (PDF, 553 KB)

      Last updated: 10 December 2021

    • Paua to the People - Compliance Strategy Submission

      Paua-to-the-People-Compliance-Strategy-Submission.pdf (PDF, 114 KB)

      Last updated: 06 December 2021

    • Powerco - Compliance Strategy Submission

      Powerco-Compliance-Strategy-Submission.pdf (PDF, 1.1 MB)

      Last updated: 06 December 2021

    • PowerNet - Compliance Strategy Submission

      PowerNet-Compliance-Strategy-Submission.pdf (PDF, 113 KB)

      Last updated: 06 December 2021

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