Consultation

It is important that all retailers have an equal opportunity to compete for customers, and that saves and win-backs do not impede efficient competition. To support this goal, we are considering whether to amend the Electricity Industry Participation Code 2010 (Code) to encourage more retail competition.

The proposed amendment to the Code bans a losing retailer from initiating a save or win-back for 180 days after a customer has switched retailers. It extends the save protection scheme to all retailers.

Such a ban would help gaining retailers to retain customers that they have acquired, putting losing retailers under more competitive pressure.

The expected benefits of the proposed change include an increase in retail competition and innovation, and lower retail price margins for electricity.

Submissions should be received by 5pm on Tuesday 3 December 2019.

We have published the cross-submissions received on the Market Development Advisory Group (MDAG) Saves and win-backs issues paper.  Cross-submissions closed on 14 August 2018.  The six cross-submissions the MDAG received are available to view on our website. 

It is important that new entrant retailers have a ‘level playing field’ for competing for customers, and that saves and win-backs do not impede efficient competition. This project considers whether to amend the Electricity Industry Participation Code 2010 (Code) in response to the post-implementation review of the 'saves' Code provisions.