Saves and win-backs
It is important that all retailers have an equal opportunity to compete for customers. To support this goal, we have decided to ban saves and win-backs for 180 days after a customer switches retailers.
Overview
| Date | Activity |
|---|---|
| 18 Feb 2020 | Development: The Authority has decided to ban retailer-initiated saves and win-backs. Read more |
| Dec 2019 | Correspondence: Read more |
| 05 Nov – 03 Dec 2019 | Consultation: The Authority is consulting on a proposal to amend the Code to ban retailer-initiated saves and win-backs for a 180 day period after a consumer switches retailer. Read more |
| 5 Nov 2019 | Background: Description of saves and win-backs Read more |
| 5 Nov 2019 | Development: Proposal to ban saves and win-backs Read more |
| 7 May 2019 | Development: The Market Development Advisory Group (MDAG) paper on Saves and Win-backs is now available. Read more |
| 24 Jul 2018 | Development: Call for cross-submissions Read more |
| 24 Jul – 14 Aug 2018 | Consultation: Cross-submissions closed on 14 August 2018. Read more |
| 22 May – 29 Jun 2018 | Consultation: MDAG issues paper: Saves and win-backs Read more |
| 22 May 2018 | Background: In August 2017, we completed a post-implementation review of the Saves protection scheme. Read more |
