The Authority has decided to amend the Code to:

(a) require all retailers and distributors to provide clear and prominent information about Utilities Disputes:

(i) on their website
(ii) when responding to queries from consumers
(iii) in outbound communications directed to consumers about electricity services and bills.

(b) require retailers that trade at a residential ICP recorded on the registry to provide clear and prominent information about Powerswitch:

(i) on their website
(ii) in outbound communications to residential consumers about price and service changes
(iii) to residential consumers on an annual basis
(iv) in outbound communications directed to residential consumers about the consumer’s bill.