Raising consumer awareness of Utilities Disputes and Powerswitch services
To support increased consumer awareness of Powerswitch and Utilities Disputes we are proposing to require retailers and distributors to provide clear and prominent information about these services when communicating with consumers.
Overview
| Date | Activity |
|---|---|
| 30 Mar 2021 | Development: The Authority and Utilities Disputes have produced a factsheet showing how the Code requirements overlap with the Utilities Disputes Scheme Rules. Read more |
| 12 Jan 2021 | Development: Decision to publish guidelines for raising consumer awareness of Utilities Disputes and Powerswitch services Read more |
| 15 Oct 2020 | Event: We held a workshop to answer questions about the Code change and to discuss how to comply with the Code requirements. Read more |
| 29 Sep – 10 Nov 2020 | Consultation: The Authority is consulting on guidelines to help retailers and distributors make appropriate changes to their communications to meet upcoming clauses 11.30A to 11.30E Read more |
| 1 Sep 2020 | Development: Decision to support raising awareness of Utilities Disputes and Powerswitch Read more |
| 21 Jan – 03 Mar 2020 | Consultation: To support increased consumer awareness of Powerswitch and Utilities Disputes we are proposing to require retailers and distributors to provide clear and prominent information about these services on all consumer communications. Read more |
| Jan 2020 | Background: Utilities Disputes and Powerswitch give consumers simple and accessible channels to get more information about their electricity options. Read more |
