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Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
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How do I generate my own electricity?

  • What do I need to know about solar panels?

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The Electricity Price Review (EPR)

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Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

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  • Switch Technical Group (STG)
  • Proposal to amend requirement for advisory group Chairs to be independent
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Our work programme

  • Evolving technologies and business models
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Consumer services

  • Provide a service with electricity data

Code & Compliance 

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About Us 

Who we are

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What we do

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  • How we are funded
  • Vision, values, mission
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  • Menu        
  • Electricity Authority
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  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
  • Development
  • Advisory and technical groups
  • Market Development Advisory Group (MDAG)
  • Meeting papers
  • 2019

30 July 2019

The MDAG considered analysis on spot market pricing changes and reviewed an initial draft of its Review of Pivotal Pricing Provisions discussion paper. The Group also discussed whether it should have written operating procedures.

In this section:

  • Why we work on developing the electricity market
  • Advisory and technical groups
    • Innovation and Participation Advisory Group (IPAG)
    • Market Development Advisory Group (MDAG)
      • MDAG 100% renewables project
      • MDAG membership
      • Meeting papers
        • 2021
        • 2020
        • 2019
        • 2018
        • 2017
      • Charter, terms of reference and operating protocols
      • Annual Reports
    • Security and Reliability Council (SRC)
    • Standing Data Formats Group (SDFG)
    • Settlement and Prudential Security Technical Group (SPSTG)
    • Switch Technical Group (STG)
    • Proposal to amend requirement for advisory group Chairs to be independent
    • Disestablished groups
  • Our work programme

  • Download a ZIP file containing all documents

  • Agenda - MDAG meeting 15 - 30-July-2019

    00-MDAG-Agenda-15-30.07.2019.PDF (PDF, 19 KB)

    Last updated: 09 September 2019

  • Minutes - MDAG meeting 15 - 30-July-2019

    MDAG-minutes-meeting-15-30.07.2019.PDF (PDF, 39 KB)

    Last updated: 09 September 2019

  • Action List - MDAG Meeting 14 - 19-June-2019

    01E-MDAG-Action-List-Meeting-14-Tuesday-19-June.PDF (PDF, 24 KB)

    Last updated: 09 September 2019

  • Trading conduct draft term sheet for 30-July-2019 meeting

    01Gii-Trading-conduct-draft-term-sheet-for-30-July-2019-meeting.PDF (PDF, 43 KB)

    Last updated: 09 September 2019

  • MDAG Work Plan Update July-2019

    01Gi-MDAG-Work-Plan-Update-July-2019.PDF (PDF, 50 KB)

    Last updated: 09 September 2019

  • Letter from Acting GM Market Design Ilana Miller to MDAG Chair Tony Baldwin

    01Fi-Letter-from-Acting-GM-Market-Design-Ilana-Miller-to-MDAG-Chair-Tony-Baldwin.PDF (PDF, 860 KB)

    Last updated: 09 September 2019

  • Trading conduct utilisation of the HVDC and FTRs - Slides - Concept Consulting

    Trading-Conduct-Utilization-of-the-HVDC-and-FTRs-Slides-Concept-Consulting.pdf (PDF, 258 KB)

    Last updated: 16 September 2019

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