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Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
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  • What do I need to know about solar panels?

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The Electricity Price Review (EPR)

Retailer default customer support

Development 

Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

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  • Innovation and Participation Advisory Group (IPAG)
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  • Proposal to amend requirement for advisory group Chairs to be independent
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Our work programme

  • Evolving technologies and business models
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Monitoring 

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Market operation service providers

  • Clearing manager
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Consumer services

  • Provide a service with electricity data

Code & Compliance 

Act and Regulations

  • How the Act, Code and Regulations fit together
  • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
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The Code

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  • Amendments
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  • Approved Systems Document
  • 2.16 Notices

Undesirable trading situation (UTS)

  • What is an undesirable trading situation?
  • How to make a claim
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  • Transparency statement
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About Us 

Who we are

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What we do

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  • Vision, values, mission
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  • What's My Number

Strategic planning and reporting

  • Strategy reset 2020
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Contact us

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  • 2023/24 Planning and Reporting
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  • Menu        
  • Electricity Authority
  • Search
  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
  • Development
  • Advisory and technical groups
  • Disestablished groups
  • Retail Advisory Group (RAG) (disestablished)
  • Meeting papers
  • 2013

17 April

On 17 April RAG discussed retailer default and domestic contracting arrangements.

In this section:

  • Why we work on developing the electricity market
  • Advisory and technical groups
    • Innovation and Participation Advisory Group (IPAG)
    • Market Development Advisory Group (MDAG)
    • Security and Reliability Council (SRC)
    • Standing Data Formats Group (SDFG)
    • Settlement and Prudential Security Technical Group (SPSTG)
    • Switch Technical Group (STG)
    • Proposal to amend requirement for advisory group Chairs to be independent
    • Disestablished groups
      • Transmission Pricing Advisory Group 2011 (disestablished)
      • Code of Practice 10.5 Review (disestablished)
      • Data Clean-up Technical Group (disestablished)
      • Loss Factor Review Panel (disestablished)
      • Locational Price Risk Technical Group (disestablished)
      • Retail Advisory Group (RAG) (disestablished)
        • RAG membership
        • Meeting papers
        • Half-yearly reports
        • Charter and terms of reference
        • Final report recommendations
      • Wholesale Advisory Group (WAG) (disestablished)
  • Our work programme

  • Download a ZIP file containing all documents

  • Minutes of the meeting

    RAG-meeting-13-17-April-2013.PDF (PDF, 412 KB)

    Last updated: 26 June 2015

  • Agenda

    Agenda.pdf (PDF, 216 KB)

    Last updated: 26 June 2015

  • Letter from Peter Allport to the Board - response on retailer default

    Letter-Peter-Allport-to-Board-response-on-retailer-default.pdf (PDF, 95 KB)

    Last updated: 26 June 2015

  • Letter from Carl Hansen to Peter Allport regarding Domestic Contracting Arrangements issues paper

    Letter-Carl-Hansen-to-Peter-Allport-re-Domestic-Contracting-Arrangements-issues-paper.pdf (PDF, 351 KB)

    Last updated: 26 June 2015

  • Actions

    Actions.pdf (PDF, 208 KB)

    Last updated: 26 June 2015

  • Disclosure of bill components

    Disclosure-of-bill-components.pdf (PDF, 284 KB)

    Last updated: 26 June 2015

  • RAG Work plan 17 April 2013

    RAG-Work-plan-17-April-2013.pdf (PDF, 340 KB)

    Last updated: 26 June 2015

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