Our Compliance Strategy

Guiding Principles of our Strategy

Fairness - we expect our people to act with the highest levels of integrity, as set out in the State Services - Standards of Integrity and Conduct. Our interventions will be fair, impartial, responsible and trustworthy.

Consistency - we aim to be consistent. This means we will generally take similar approaches in similar circumstances. This does not mean uniformity of decision-making. Each case is unique and must be handled as such.

Timeliness - we will respond in an effective and timely manner in accordance with our legislative and organisational obligations.

Transparency and openness - we are clear about our approach to compliance and how we make our decisions. Those affected by our decisions can ask questions and ask us to review our decisions. We will always be able to explain our actions and reconsider them in the light of new information.

Targeted strategies for sub-sectors or types of participants/practices/equipment – from time to time, we will develop specific plans or programmes for specific parts of the electricity sector, possibly in conjunction with other agencies and/or with sector organisations and participants.

Typically, these will be driven by our understanding of changes in risk profiles and the need to respond to problems with a more targeted approach than is provided by our general regulatory and compliance activities.

Supporting good practice - our priority is to get the basics in place, and to focus on eliminating problems. We will, however, always be looking to explore ways of recognising excellence and promoting good practice.

Our compliance interventions - we will select the right intervention for the job, based on the circumstances of the case.