Consumer care policy template
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Earlier this year the Authority published consumer care guidelines focusing electricity retailers on providing a consistent and supportive standard of service to all domestic consumers.
The guidelines recommend retailers should develop a consumer-facing policy document (consumer care policy) and publish it on their website by the end of 2021.
During our consultation on the consumer care guidelines, some retailers and other stakeholders suggested a consumer care policy template should be developed, to enable standardisation of consumer care policies between retailers, and to provide a more efficient outcome for retailers, consumers, and all other stakeholders.
The Electricity Retailers’ Association of New Zealand (ERANZ) has led the development of a consumer care policy template, working with interested retailers (including ERANZ and non-ERANZ members), consumer advocates, and other stakeholders. The template is now available for use and can be adapted to meet the needs of individual retailers.
Thank you to ERANZ for leading this process. The template is available on both the ERANZ and Authority website.
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System operator's annual self-review
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We have published the system operator’s annual self-review of its performance, for the 2020/21 year.
The self-review is available on our website.
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Reminder: Registrations of interest for commercial market-making
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The Authority has released a services contract opportunity for commercial market-making. The Registration of Interest (ROI) forms the first of a two-stage procurement process.
The Authority would like to hear from potential commercial scheme service providers - parties interested in providing commercial market-making services under the commercial scheme.
The ROI is available on GETS.govt.nz the New Zealand Government’s procurement portal and the Authority’s website.
The ROI closes on Friday 24 September.
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IPAG meeting papers published
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The papers from IPAG’s 30th meeting, held 25 August 2021, have now been published.
At the meeting, IPAG discussed the future work programme and how IPAG will support the Authority’s work on updating the regulatory settings for distribution networks. Synergies with the work being done by the Market Development Advisory Group (MDAG) were also discussed. The Commerce Commission presented the findings from submissions to their open letter seeking views on the emerging issues for electricity networks. Transpower also presented the requirements of the system operator to have visibility over distributed energy resources and Transpower’s work developing procurement arrangements to tender flexibility services.
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Call for nominations - four members of the Innovation and Participation Advisory Group
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The Authority is calling for nominations for four members to join the Innovation and Participation Advisory Group (IPAG).
The purpose of the IPAG is to provide independent advice to the Authority on issues in the Authority work programme that relate to evolving technology and business models and competition and consumer choice.
Experience in the electricity sector, evolving technologies and new business models is desired. We encourage applications from experienced professionals as well as young professionals who can bring a unique perspective to the issues IPAG consider.
The term for new members will start on 16 November 2021 and lasts for two years, ending 16 November 2023. More details are available by following the links to our website below. Nominations close at 5pm on Tuesday 21 September 2021.
More information on the role of the IPAG and how to submit your application please see the IPAG page.
You can see the charter and the terms of reference for advisory groups here.
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Proposal to increase the interruption reason field and unique request identifier
Ends today at 5pm
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Updating the regulatory settings for distribution networks
Ending: 28/9/2021 5pm
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Level 7, Harbour Tower, 2 Hunter Street, PO Box 10041, Wellington 6143, New Zealand
Tel: + 64 4 460 8860 Email: communications@ea.govt.nz
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