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Over the remainder of 2020, the Authority will be facilitating the development of updated guidelines for vulnerable and medically dependent consumers, replacing the existing guidelines which have been in place since 2010. The updated guidelines will be developed through an extensive engagement process with a wide range of stakeholders.
As a temporary measure, the Authority has developed an addendum to reflect practical changes that have occurred to three key issues as the electricity market and related processes have evolved. These issues, amongst others, were identified by stakeholders. While these three issues were able to be addressed by the addendum, other known issues are more complex and require significant stakeholder engagement.
The Authority sought feedback from stakeholders on the addendum content, took that feedback into account, and has finalised the addendum. This addendum is effective from 30 June 2020.
Note that all issues related to the guidelines for medically dependent and vulnerable consumers, including those addressed within the addendum, will be reviewed through the longer-term update process that the Authority is leading.
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