|
The Authority has commenced an investigation into alleged breaches of the Code by Genesis Energy Limited.
Flick Energy Limited alleged that Genesis attempted to winback a customer during the switch protected period. On investigating the breach alleged by Flick, Genesis reported further instances where it similarly breached.
Electric Kiwi Limited also alleged similar breaches by Genesis in addition to those instances reported by Genesis.
Participants who consider they are affected by the matter being investigated may join as a party to the investigation. To join the investigation, participants should notify the investigator no later than 28 May 2020. The investigator’s contact details are in the notices of investigation on our website.
Read notice of investigation.
|