The Authority has completed a further alignment review of eight retailers’ contracts with the Authority’s voluntary good contracting principles and suggested minimum terms and conditions (minimum terms). The eight retailers reviewed were those that achieved the lowest level of alignment in the Authority’s 2012 review.
In summary, the 2014 review showed that:
a) King Country Energy Limited’s contract now has a high level of alignment with the minimum terms
b) Pulse Energy Limited and Just Energy have modified their contracts since the 2012 review, but have not reached the high level of alignment achieved by the majority of retailers who were subject to previous reviews
c) Energy Direct NZ Limited, Hunet Limited, Prime Energy Limited, Stewart Island Electrical Supply Authority and New Zealand Energy Limited have not changed their contracts, so remain poorly aligned.
The results of the 2012 review indicated that around 97% of consumers were on contracts highly aligned to the minimum terms. The Authority will be working with the retailers that continue to have low levels of alignment to improve their performance and will reassess their alignment later this year, but is not considering undertaking further comprehensive reviews at this stage.
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