National surveys
In establishing the strategy for the Consumer Switching Fund, one of the key pieces of work that we undertook in 2011 was a national switching survey to measure consumer and small and medium enterprise (SME) awareness, attitudes and behaviour regarding switching.
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Electricity consumers survey September 2018
Electricity-consumers-survey-2018.pdf (PDF, 2.2 MB)
Last updated: 06 August 2019
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December 2016 residential national survey summary
Final-EA-Consumer-Research-Summary-Findings-Dec-2016-2.pdf (PDF, 734 KB)
Last updated: 04 April 2017
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December 2016 residential national survey
EA-Electricity-Consumers-Survey-Research-Report-December-2016-Public.pdf (PDF, 2.9 MB)
Last updated: 04 April 2017
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2016 residential national survey summary
UMR-Feb2016-findings.pdf (PDF, 202 KB)
Last updated: 31 May 2016
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2016 residential national survey
UMR-EAConsumerSurvey-2016.pdf (PDF, 560 KB)
Last updated: 31 May 2016
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2015 residential national survey summary
EA-Shopping-Around-General-Public-Summary-Feb-2015.PDF (PDF, 456 KB)
Last updated: 24 June 2015
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2015 residential national survey
EA-Shopping-Around-General-Public-Report-Feb-2015.PDF (PDF, 3.7 MB)
Last updated: 24 June 2015
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2014 residential national survey summary
Shopping-Around-General-Public-Summary-Feb-2014.PDF (PDF, 1.8 MB)
Last updated: 17 August 2016
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2014 residential national survey
Shopping-Around-General-Public-Report-Final-Feb-2014.PDF (PDF, 12 MB)
Last updated: 17 August 2016
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2013 SME survey - August
August-2013-SME-Survey.PDF (PDF, 1.3 MB)
Last updated: 25 June 2015
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2013 residential national survey summary
Shopping-Around-General-Public-Report-Summary-Final-Mar-2013.pdf (PDF, 619 KB)
Last updated: 26 June 2015
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2013 residential national survey
Shopping-Around-General-Public-Report-Final-Mar-2013-merged.pdf (PDF, 2.2 MB)
Last updated: 26 June 2015
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2013 SME survey - January
EA-SME-Online-FinalReport-v2.pdf (PDF, 1.6 MB)
Last updated: 26 June 2015
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2012 residential national survey
2012-National-Survey.pdf (PDF, 2.2 MB)
Last updated: 19 August 2016
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2011 baseline national survey (SME and residential)
Last updated: 19 August 2016
The 2011 survey provided us with a benchmark to measure changes in switching decision-making and behaviour and provide input into the What's My Number campaign approach. National surveys will be undertaken annually.
