Archive - Win-backs and saves
The Electricity Authority (Authority) undertook a project to understand the effects on retail competition from the retailer marketing practices known as saves and win-backs. In the retail electricity market, a save occurs when a defending retailer convinces a customer to cancel an incomplete switch to an acquiring retailer. A win-back occurs when the customer completes the switch, but the defending retailer later persuades the customer to return. The Authority was concerned that these practices could be limiting the growth of retail competition.
Overview
| Date | Activity |
|---|---|
| 31 Jul 2015 | Outcome: The Authority made two amendments to Part 11 of the Code. Read more |
| Jan – Jul 2015 | Implementation: Switch saving protection scheme Read more |
| 21 Oct 2014 | Development: Decisions and reasons published Read more |
| 24 Jun – 05 Aug 2014 | Consultation: Proposed Code amendment - saves and early win-backs Read more |
| Dec 2013 | Development: I on the market - what's going on with saves Read more |
| Oct 2013 | Background: Background Read more |
