The Authority promotes a competitive, reliable and efficient electricity industry for the long-term benefit of consumers. At the heart of our decision-making are consumer outcomes

We wanted to find out what electricity means to different consumers. This video gives a short insight into what consumers told us.

We want consumers and the understanding of their varied perspectives and aspirations to be front and centre of industry development – whether they are individuals, households, or businesses.

That is one of the reasons why the Authority sponsored the Outcomes Award at the 2021 New Zealand Energy Excellence Awards. The Outcomes Award recognises outstanding initiatives for accessible and inclusive products and services that deliver positive outcomes for consumers.

Congratulations to The Lines Company for taking out the award for their program for tackling energy hardship: a customer-focused approach.

For information on the NZ Energy Awards visit: www.energyawards.co.nz(external link)

Our latest animation explains how the wholesale market organises electricity generation and supply to keep our lights on. This is the latest in a series of animations explaining key concepts for interested consumers. It’s just 3 minutes long and includes the role of the hedge market and also the ancillary market that arranges things like reserve generation.

Who we are, what we are doing and where we are going.

A lot goes on behind the scenes in the electricity market to ensure the lights stay on.

Your power bill includes information about how much power you have used and how much you need to pay for each component.

Electricity Authority’s Manager Retail and Network Markets Craig Evans, outlines the exciting and ever changing environment of the electricity sector and the work the Authority is undertaking to reduce barriers to participation.

Welcome to the new electricity resource centre. This video is to guide you on how to use the Electricity Authority education portal.