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Consumers 

COVID-19 advice for consumers

What is electricity?

What does the Electricity Authority do?

How does electricity get to my house?

What to expect from your electricity retailer

  • Consumer care guidelines
  • What happens if the hydro lakes are low?

What are smart meters?

  • Does my meter need to be recertified?

I want to make a complaint

Making a complaint - frequently asked questions

How do I switch electricity companies?

  • What happens if my retailer goes out of business?
  • Will I still get my local energy trust rebate if I switch electricity retailer?

How do I generate my own electricity?

  • What do I need to know about solar panels?

Your power data in your hands

  • My usage
  • My meter
  • My plan

My power bill

  • Is my electricity bill too high?
  • Why is my electricity bill higher in winter?
  • Is a spot price contract right for me?
  • Jargon Buster

The Electricity Price Review (EPR)

Retailer default customer support

Development 

Why we work on developing the electricity market

  • Transition to Low Emissions Energy System

Advisory and technical groups

  • Innovation and Participation Advisory Group (IPAG)
  • Market Development Advisory Group (MDAG)
  • Security and Reliability Council (SRC)
  • Standing Data Formats Group (SDFG)
  • Settlement and Prudential Security Technical Group (SPSTG)
  • Switch Technical Group (STG)
  • Proposal to amend requirement for advisory group Chairs to be independent
  • Disestablished groups

Our work programme

  • Evolving technologies and business models
  • Consumer choice and competition
  • Pricing and cost allocation
  • Risk and risk management
  • Operational efficiencies

Monitoring 

Market performance and analysis

  • Why we monitor market performance
  • What we monitor in the industry and market
  • Monitoring trading conduct

Electricity Market Information website (EMI)

Enquiries, reviews and investigations

  • Our three-stage process
  • 2023
  • 2022
  • 2021
  • 2019-2020
  • 2018
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  • 2016
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Operations 

Wholesale market

  • Spot pricing
  • Hedge market
  • Security of supply
  • Information disclosure

Transmission

  • Transmission system
  • Transmission agreements
  • Transmission pricing
  • Grid management
  • Grid reliability standards

Distribution

  • Distributors
  • Distribution pricing
  • Losses
  • Distributed generation
  • Connecting and electrically connecting NSPs and ICPs

Retail market

  • Retailers
  • Metering
  • The registry
  • Electricity information exchange protocols (EIEPs)
  • Audits, approvals and certification
  • Reconciliation

Industry participants

  • Participant register
  • How to register as a participant
  • Participant identifiers
  • Participant events and education
  • Electricity Education portal

Market operation service providers

  • Clearing manager
  • FTR manager
  • Reconciliation manager
  • Registry manager
  • System operator
  • WITS manager

Consumer services

  • Provide a service with electricity data

Code & Compliance 

Act and Regulations

  • How the Act, Code and Regulations fit together
  • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
  • Regulations

The Code

  • Documents incorporated into the Code by reference
  • Historical versions of the Code
  • Amendments
  • Code exemptions
  • How the Code maps to the Electricity Governance Rules
  • Approved Systems Document
  • 2.16 Notices

Undesirable trading situation (UTS)

  • What is an undesirable trading situation?
  • How to make a claim
  • UTS claims and decisions

Compliance

  • Transparency statement
  • About compliance
  • Our Compliance Strategy
  • Compliance monitoring
  • Compliance education and information
  • Compliance framework
  • Compliance database
  • How to allege a breach
  • Code breach process
  • Current investigations
  • Decisions
  • Compliance case studies
  • Enforcement policy
  • Prosecution policy
  • Breach statistics and analysis
  • Compliance approach: Cyclone Gabrielle response and recovery

Rulings Panel

High Court Decisions

About Us 

Who we are

  • Board members
  • Chief Executive
  • Management team
  • Responsible Minister

What we do

  • Our role in the electricity industry
  • How we are funded
  • Vision, values, mission
  • Stakeholder engagement
  • Working with other agencies
  • History of government involvement in electricity
  • What's My Number

Strategic planning and reporting

  • Strategy reset 2020
  • Statement of Intent
  • Statement of Performance Expectations
  • The Annual Corporate Plan
  • Annual Report 2021/22
  • Year in review
  • Foundation documents
  • Memoranda of understanding

Media & publications

  • COVID-19
  • Speeches and presentations
  • Media releases
  • Market Brief
  • Market Commentary
  • Market Performance
  • Electricity in New Zealand
  • Proactive releases
  • Official Information Act
  • Privacy Notice
  • Social media
  • Videos

Careers

  • Why work for us?
  • What it's like to work here
  • Our vision and values
  • Our successes
  • Current vacancies

Contact us

Planning, reporting & corporate projects

  • 2023/24 Planning and Reporting
  • 2022/23 planning and reporting
  • 2021/22 planning and reporting
  • 2020/21 planning and reporting
  • 2019/20 planning and reporting
  • 2018/19 planning and reporting
  • Menu        
  • Electricity Authority
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  • Home
  • Consumers
    • Consumers
    • COVID-19 advice for consumers
    • What is electricity?
    • What does the Electricity Authority do?
    • How does electricity get to my house?
    • What to expect from your electricity retailer
      • What to expect from your electricity retailer
      • Consumer care guidelines
      • What happens if the hydro lakes are low?
    • What are smart meters?
      • What are smart meters?
      • Does my meter need to be recertified?
    • I want to make a complaint
    • Making a complaint - frequently asked questions
    • How do I switch electricity companies?
      • How do I switch electricity companies?
      • What happens if my retailer goes out of business?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
    • The Electricity Price Review (EPR)
    • Retailer default customer support
  • Development
    • Development
    • Why we work on developing the electricity market
      • Why we work on developing the electricity market
      • Transition to Low Emissions Energy System
    • Advisory and technical groups
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Proposal to amend requirement for advisory group Chairs to be independent
      • Disestablished groups
    • Our work programme
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
  • Monitoring
    • Monitoring
    • Market performance and analysis
      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
      • Monitoring trading conduct
    • Electricity Market Information website (EMI)
    • Enquiries, reviews and investigations
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2023
      • 2022
      • 2021
      • 2019-2020
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Interactive dashboards
  • Operations
    • Operations
    • Wholesale market
      • Wholesale market
      • Spot pricing
      • Hedge market
      • Security of supply
      • Information disclosure
    • Transmission
      • Transmission
      • Transmission system
      • Transmission agreements
      • Transmission pricing
      • Grid management
      • Grid reliability standards
    • Distribution
      • Distribution
      • Distributors
      • Distribution pricing
      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
    • Retail market
      • Retail market
      • Retailers
      • Metering
      • The registry
      • Electricity information exchange protocols (EIEPs)
      • Audits, approvals and certification
      • Reconciliation
    • Industry participants
      • Industry participants
      • Participant register
      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
    • Market operation service providers
      • Market operation service providers
      • Clearing manager
      • FTR manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
    • Consumer services
      • Consumer services
      • Provide a service with electricity data
  • Code & Compliance
    • Code & Compliance
    • Act and Regulations
      • Act and Regulations
      • How the Act, Code and Regulations fit together
      • Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
      • Regulations
    • The Code
      • The Code
      • Documents incorporated into the Code by reference
      • Historical versions of the Code
      • Amendments
      • Code exemptions
      • How the Code maps to the Electricity Governance Rules
      • Approved Systems Document
      • 2.16 Notices
    • Undesirable trading situation (UTS)
      • Undesirable trading situation (UTS)
      • What is an undesirable trading situation?
      • How to make a claim
      • UTS claims and decisions
    • Compliance
      • Compliance
      • Transparency statement
      • About compliance
      • Our Compliance Strategy
      • Compliance monitoring
      • Compliance education and information
      • Compliance framework
      • Compliance database
      • How to allege a breach
      • Code breach process
      • Current investigations
      • Decisions
      • Compliance case studies
      • Enforcement policy
      • Prosecution policy
      • Breach statistics and analysis
      • Compliance approach: Cyclone Gabrielle response and recovery
    • Rulings Panel
    • High Court Decisions
  • About Us
    • About Us
    • Who we are
      • Who we are
      • Board members
      • Chief Executive
      • Management team
      • Responsible Minister
    • What we do
      • What we do
      • Our role in the electricity industry
      • How we are funded
      • Vision, values, mission
      • Stakeholder engagement
      • Working with other agencies
      • History of government involvement in electricity
      • What's My Number
    • Strategic planning and reporting
      • Strategic planning and reporting
      • Strategy reset 2020
      • Statement of Intent
      • Statement of Performance Expectations
      • The Annual Corporate Plan
      • Annual Report 2021/22
      • Year in review
      • Foundation documents
      • Memoranda of understanding
    • Media & publications
      • Media & publications
      • COVID-19
      • Speeches and presentations
      • Media releases
      • Market Brief
      • Market Commentary
      • Market Performance
      • Electricity in New Zealand
      • Proactive releases
      • Official Information Act
      • Privacy Notice
      • Social media
      • Videos
    • Careers
      • Careers
      • Why work for us?
      • What it's like to work here
      • Our vision and values
      • Our successes
      • Current vacancies
    • Contact us
    • Planning, reporting & corporate projects
      • Planning, reporting & corporate projects
      • 2023/24 Planning and Reporting
      • 2022/23 planning and reporting
      • 2021/22 planning and reporting
      • 2020/21 planning and reporting
      • 2019/20 planning and reporting
      • 2018/19 planning and reporting
  • Home
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2021

In this section:

  • Who we are
  • What we do
  • Strategic planning and reporting
  • Media & publications
    • COVID-19
    • Speeches and presentations
    • Media releases
      • 2023
      • 2022
      • 2021
        • Authority releases preliminary decision on 9 August undesirable trading situation claim
        • Authority welcomes MBIE investigation into electricity supply interruptions of 9 August 2021
        • Powering the future
        • Electricity Authority's Review of competition in the wholesale electricity market raises questions about the Tiwai contracts and the cost of electricity for all consumers
        • Transmission Pricing Methodology ready for consultation
        • Authority publishes initial review into 9 August electricity cuts
        • Authority decides to reset prices to correct 2019 UTS
        • Electricity Authority orders review under the Electricity Industry Act 2010
        • Media statement - 10 August 2021
        • Authority project to explore long-term resilience and security of electricity supply
        • Updating regulatory settings for electricity distribution networks to support the transition to a low-emissions economy
        • Electricity Authority welcomes gas agreement
        • New trading conduct rule clarifies expected behaviours in the wholesale electricity market
        • Authority completes investigations on alleged breaches of trading conduct rules
        • Consultation on batteries in the electricity market enables new sector technology and boosts competition
        • Putting consumers first: a collaborative approach to consumer care
        • Authority proposes actions to correct 2019 UTS
        • The New Zealand Electricity Authority is inviting local and international market makers to provide services to the New Zealand electricity futures market
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
    • Market Brief
    • Market Commentary
    • Market Performance
    • Electricity in New Zealand
    • Proactive releases
    • Official Information Act
    • Privacy Notice
    • Social media
    • Videos
  • Careers
  • Contact us
  • Planning, reporting & corporate projects
  • Authority releases preliminary decision on 9 August undesirable trading situation claim

    Published: 16/12/2021 12:00am

    The Authority has today published its preliminary decision on the claim that an undesirable trading situation (UTS) occurred on 9 August 2021. Read More

  • Authority welcomes MBIE investigation into electricity supply interruptions of 9 August 2021

    Published: 25/11/2021 12:00am

    The Authority welcomes MBIE’s report ‘Investigation into electricity supply interruptions of 9 August 2021’ commissioned by the Minister of Energy and Resources following the 9 August electricity cuts. Read More

  • Powering the future

    Published: 16/11/2021 12:00am

    How will new technology help us to keep the lights on when the wind isn’t blowing and the sun isn’t shining? How do we secure our power supply from future threat of cyber-attacks? Read More

  • Electricity Authority's Review of competition in the wholesale electricity market raises questions about the Tiwai contracts and the cost of electricity for all consumers

    Published: 27/10/2021 8:09am

    In March 2021 the Electricity Authority announced it would conduct a review into competition in the wholesale electricity market. Read More

  • Transmission Pricing Methodology ready for consultation

    Published: 08/10/2021 8:16am

    The Electricity Authority has started consulting on a proposed new Transmission Pricing Methodology (TPM). Read More

  • Authority publishes initial review into 9 August electricity cuts

    Published: 10/09/2021 12:00am

    The Electricity Authority (Authority) has completed phase one of its review of the 9 August 2021 electricity cuts under section 16(1)(g) of the Electricity Industry Act 2010. Read More

  • Authority decides to reset prices to correct 2019 UTS

    Published: 17/08/2021 12:00am

    The Authority has decided to reset spot electricity prices to correct the 2019 undesirable trading situation (UTS). Read More

  • Electricity Authority orders review under the Electricity Industry Act 2010

    Published: 13/08/2021 11:15am

    The Electricity Authority has ordered a review of the 9 August 2021 electricity cuts. Read More

  • Media statement - 10 August 2021

    Published: 10/08/2021 7:04pm

    The Electricity Authority is disappointed some consumers were left without electricity last night and as the industry regulator, we are concerned about the system response. Read More

  • Authority project to explore long-term resilience and security of electricity supply

    Published: 10/08/2021 12:00am

    The Electricity Authority has launched a project looking at how to ensure the electricity system remains secure and resilient as it evolves over the coming decades. Read More

  • Updating regulatory settings for electricity distribution networks to support the transition to a low-emissions economy

    Published: 27/07/2021 12:00am

    The Electricity Authority is looking to update the regulatory settings for distribution networks to better support the electricity sector’s transition to a low-emissions economy, while continuing to provide long-term benefits to consumers. Read More

  • Electricity Authority welcomes gas agreement

    Published: 01/06/2021 12:00am

    The Electricity Authority has welcomed a gas supply agreement between Genesis Energy and Methanex. Read More

  • New trading conduct rule clarifies expected behaviours in the wholesale electricity market

    Published: 01/06/2021 12:00am

    The Electricity Authority has decided on a new trading conduct rule. Read More

  • Authority completes investigations on alleged breaches of trading conduct rules

    Published: 22/04/2021 12:00am

    Read More

  • Consultation on batteries in the electricity market enables new sector technology and boosts competition

    Published: 08/04/2021 9:38am

    Read More

  • Putting consumers first: a collaborative approach to consumer care

    Published: 30/03/2021 11:39am

    Read More

  • Authority proposes actions to correct 2019 UTS

    Published: 11/03/2021 12:00am

    The Authority has released a consultation paper on the proposed actions to correct the 2019 undesirable trading situation (UTS). Read More

  • The New Zealand Electricity Authority is inviting local and international market makers to provide services to the New Zealand electricity futures market

    Published: 20/01/2021 9:44am

    The Authority has a services contract opportunity for providers of market making services Read More

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