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COVID-19 advice for consumers
What is electricity?
What does the Electricity Authority do?
How does electricity get to my house?
What to expect from your electricity retailer
expand
What to expect from your electricity retailer
back
Consumer care guidelines
What happens if the hydro lakes are low?
What are smart meters?
expand
What are smart meters?
back
Does my meter need to be recertified?
I want to make a complaint
Making a complaint - frequently asked questions
How do I switch electricity companies?
expand
How do I switch electricity companies?
back
What happens if my retailer goes out of business?
Will I still get my local energy trust rebate if I switch electricity retailer?
How do I generate my own electricity?
expand
How do I generate my own electricity?
back
What do I need to know about solar panels?
Your power data in your hands
expand
Your power data in your hands
back
My usage
My meter
My plan
My power bill
expand
My power bill
back
Is my electricity bill too high?
Why is my electricity bill higher in winter?
Is a spot price contract right for me?
Jargon Buster
The Electricity Price Review (EPR)
Retailer default customer support
Development
expand
Development
back
Why we work on developing the electricity market
expand
Why we work on developing the electricity market
back
Transition to Low Emissions Energy System
Advisory and technical groups
expand
Advisory and technical groups
back
Innovation and Participation Advisory Group (IPAG)
Market Development Advisory Group (MDAG)
Security and Reliability Council (SRC)
Standing Data Formats Group (SDFG)
Settlement and Prudential Security Technical Group (SPSTG)
Switch Technical Group (STG)
Proposal to amend requirement for advisory group Chairs to be independent
Disestablished groups
Our work programme
expand
Our work programme
back
Evolving technologies and business models
Consumer choice and competition
Pricing and cost allocation
Risk and risk management
Operational efficiencies
Monitoring
expand
Monitoring
back
Market performance and analysis
expand
Market performance and analysis
back
Why we monitor market performance
What we monitor in the industry and market
Monitoring trading conduct
Electricity Market Information website (EMI)
Enquiries, reviews and investigations
expand
Enquiries, reviews and investigations
back
Our three-stage process
2023
2022
2021
2019-2020
2018
2017
2016
2015
2014
2013
2012
2011
2010
Interactive dashboards
Operations
expand
Operations
back
Wholesale market
expand
Wholesale market
back
Spot pricing
Hedge market
Security of supply
Information disclosure
Transmission
expand
Transmission
back
Transmission system
Transmission agreements
Transmission pricing
Grid management
Grid reliability standards
Distribution
expand
Distribution
back
Distributors
Distribution pricing
Losses
Distributed generation
Connecting and electrically connecting NSPs and ICPs
Retail market
expand
Retail market
back
Retailers
Metering
The registry
Electricity information exchange protocols (EIEPs)
Audits, approvals and certification
Reconciliation
Industry participants
expand
Industry participants
back
Participant register
How to register as a participant
Participant identifiers
Participant events and education
Electricity Education portal
Market operation service providers
expand
Market operation service providers
back
Clearing manager
FTR manager
Reconciliation manager
Registry manager
System operator
WITS manager
Consumer services
expand
Consumer services
back
Provide a service with electricity data
Code & Compliance
expand
Code & Compliance
back
Act and Regulations
expand
Act and Regulations
back
How the Act, Code and Regulations fit together
Part 3 of the Act and Part 6A and Schedule 6A.1 of the Code
Regulations
The Code
expand
The Code
back
Documents incorporated into the Code by reference
Historical versions of the Code
Amendments
Code exemptions
How the Code maps to the Electricity Governance Rules
Approved Systems Document
2.16 Notices
Undesirable trading situation (UTS)
expand
Undesirable trading situation (UTS)
back
What is an undesirable trading situation?
How to make a claim
UTS claims and decisions
Compliance
expand
Compliance
back
Transparency statement
About compliance
Our Compliance Strategy
Compliance monitoring
Compliance education and information
Compliance framework
Compliance database
How to allege a breach
Code breach process
Current investigations
Decisions
Compliance case studies
Enforcement policy
Prosecution policy
Breach statistics and analysis
Compliance approach: Cyclone Gabrielle response and recovery
Rulings Panel
High Court Decisions
About Us
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About Us
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Who we are
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Who we are
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Board members
Chief Executive
Management team
Responsible Minister
What we do
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What we do
back
Our role in the electricity industry
How we are funded
Vision, values, mission
Stakeholder engagement
Working with other agencies
History of government involvement in electricity
What's My Number
Strategic planning and reporting
expand
Strategic planning and reporting
back
Strategy reset 2020
Statement of Intent
Statement of Performance Expectations
The Annual Corporate Plan
Annual Report 2021/22
Year in review
Foundation documents
Memoranda of understanding
Media & publications
expand
Media & publications
back
COVID-19
Speeches and presentations
Media releases
Market Brief
Market Commentary
Market Performance
Electricity in New Zealand
Proactive releases
Official Information Act
Privacy Notice
Social media
Videos
Careers
expand
Careers
back
Why work for us?
What it's like to work here
Our vision and values
Our successes
Current vacancies
Contact us
Planning, reporting & corporate projects
expand
Planning, reporting & corporate projects
back
2023/24 Planning and Reporting
2022/23 planning and reporting
2021/22 planning and reporting
2020/21 planning and reporting
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