External reports contributing to the Annual Report 2021/22
For the Annual Report 2021/22, we commissioned AK Research to undertake surveys on participant and consumer perceptions, and MartinJenkins to undertake independent assessments on consumer centricity, trust and confidence and low-emissions energy.
Results from the surveys and assessments, and what the Authority is doing to respond to the feedback received, are detailed in the reports below.
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Download a ZIP file containing all documents
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Independent assessments of consumer centricity, trust and confidence, and low-emissions energy
Last updated: 06 December 2022
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Survey of electricity industry participant perceptions
Copy-of-Survey-of-electricity-industry-participant-perceptions-2021_221377243.1.pdf (PDF, 1019 KB)
Last updated: 14 December 2022
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Survey of residential electricity consumer perceptions
Copy-of-Survey-of-residential-electricity-consumer-perceptions-2021_221377244.1.pdf (PDF, 1.3 MB)
Last updated: 14 December 2022
